Privacy Policy

This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at;

Craigstone Ltd t/a The Port Gallery
Auchinstarry Marina
G65 9SG

and how we protect your privacy.

Essential information we collect

In operating our online service it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout; and
  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it using cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating

Order information you expressly provide

If you buy something from our online store we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order.

We will ask you to provide this information before you finalise your purchase with the payment.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.


If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

How do we process your information?

We use an external software provider ‘FramR’ to operate our pricing system for all bespoke orders where we are required to collect and hold clients information to enable us to complete and process an order – this will include name, address and full contact details .

Framiac Software Limited is registered at First Floor 5 High Street Westbury-on-Trym BRISTOL BS9 3BY and registered with Company Number 8372194. All data collected is secure and fully encrypted on our system before being replicated securely to the FramR cloud.

How can you control your personal data?

Under the General Data Protection Regulation (GDPR) from May 2016 there is a legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU). If you are one of our customers who is in the EU you have specific rights that we are honoured to enforce without undue delay. If you wish to exercise your choice please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help. 

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations.

Who can you reach out to for privacy matters?

You can contact our GDPR Leader, Dorothy Clelland, here:

Craigstone Ltd t/a The Port Gallery
Auchinstarry Marina
G65 9SG

Do you need to lodge a complaint? 

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website and make this clear on our home page.

Version Jan 2020