Privacy Policy

CRAIGSTONE LIMITED (t/a THE PORT GALLERY)

PRIVACY POLICY

Version: 2026

1. Introduction

This Privacy Policy explains how Craigstone Limited t/a The Port Gallery (“we”, “us”, “our”) collects, uses, and protects your personal data when you interact with us, including via our website and in-store services.

Registered Address:
Craigstone Limited
Craigstone House
Highbarrood Road
Kilsyth
G65 0EE

Trading Address:
Auchinstarry Marina
Kilsyth
Glasgow
G65 9SG

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Essential Website Information (Cookies & Technical Data)

When you browse our website, we automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages visited and navigation behaviour
  • Login status
  • Time and date of visits

This information is collected using cookies and similar technologies.

We use this data to:

  • Maintain website functionality and performance
  • Enable secure login and session management
  • Remember your preferences and shopping cart
  • Improve user experience

Without essential cookies, our website may not function correctly.

2.2 Order Information

When you make a purchase, we collect:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number (if provided)

We use this information to:

  • Process and fulfil your order
  • Communicate order updates
  • Provide customer support

2.3 Partial Purchases (Abandoned Carts)

If you begin a purchase but do not complete it, we may collect limited information (such as your email address).

We may contact you to:

  • Remind you about your incomplete order

You can opt out of these communications at any time.

2.4 Reviews and Feedback

After a purchase, we may contact you to request a product review.

This helps us:

  • Improve our products and services
  • Provide transparency for other customers

You are under no obligation to respond.

3. How We Use Your Data

We process your personal data to:

  • Fulfil contracts (e.g. processing orders)
  • Comply with legal obligations
  • Improve our services and website
  • Communicate with you regarding orders or enquiries

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Third-Party Services

We use trusted third-party providers to operate parts of our business.

FramR System

We use FramR, provided by Framiac Software Limited, for bespoke framing orders.

They may process:

  • Name
  • Address
  • Contact details

Provider Details:
Framiac Software Limited
First Floor, 5 High Street
Westbury-on-Trym
Bristol BS9 3BY

All data:

  • Is securely encrypted
  • Stored in compliance with UK data protection standards

We ensure all third parties respect the security of your data.

5. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encryption of sensitive data
  • Secure servers and systems
  • Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data:

  • For as long as necessary to fulfil the purpose it was collected
  • While you maintain an account with us

We may retain certain data longer where required for:

  • Legal obligations (e.g. tax records)
  • Fraud prevention
  • Dispute resolution

7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, please contact us using the details below.

8. Legal Obligations

We may disclose your personal data where required to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect our legal rights

9. Cookies

We use cookies to:

  • Ensure website functionality
  • Improve performance
  • Enhance user experience

You can control or disable cookies via your browser settings.
Please note that disabling cookies may affect website functionality.

10. Contact for Privacy Matters

For any questions or requests regarding your data, please contact:

Data Protection Contact:
Dorothy Clelland
Craigstone Limited t/a The Port Gallery
Auchinstarry Marina
Kilsyth
Glasgow
G65 9SG

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Improvements to our services

The latest version will always be available on our website.